L2/L3 Platform Support Specialist

Sul ruolo

NextGamings is looking for a Senior L2/L3 Platform Support Specialist to support operator teams and investigate technical issues across the platform. You will work with logs, backoffice data, transaction histories, provider reports and escalation flows.

This role is for someone technical enough to read API traces, understand operational evidence and communicate clearly with both operators and engineers.

Quello che stiamo cercando

• At least 5 years of technical support, platform operations or application support experience.
• Ability to investigate issues logically using logs, API traces, database records and reproduction steps.
• Good understanding of escalation workflows, incident timelines, customer communication and evidence collection.
• Comfortable reading technical documentation, checking backoffice data and coordinating with engineering teams.
• Clear written communication, escalation discipline and ownership of customer-facing incidents.
• Understanding of wallet, games, provider APIs, backoffice workflows or iGaming operations is a plus.

Cosa offriamo

• Remote work environment.
• Important role in operator trust and retention.
• Close collaboration with engineering and customer success.
• Opportunity to grow into operations, QA or product roles.